Returns
Attract new customers and reduce costs by reselling returns instead of writing them off as a cost of doing business.
REQUEST A DEMO
Drive down the cost of returns
Reselling returns as pre-loved will earn back far more than you’ll get from selling them to liquidators, discarding them, or leaving them to collect dust in your warehouse.
Introduce your brand to new customers
Nearly 60% of customers discovered a brand or bought it for the first time secondhand. Offering them the option to purchase returns is a low-cost way to introduce yourself to these shoppers.
Hedge against rising production costs
Rising production costs and supply chain disruptions make it ever more expensive to manufacture new products. Selling returned inventory, which you already have on hand, mitigates against these risks.
A simple, easy-to-use platform
Everything you need to recover more of your costs and give customers a great experience.
On-brand
Align your pre-loved store with your story, media, and values. You can even host on your own domain.
Efficient
Process and list returns quickly and easily, and automatically cross-list items in our marketplace, notnot.
Marketing
Sponsored promotions and automated marketing communications encourage engagement and drive sales.
Payments
We’ll collect payment on your behalf and direct deposit your earnings into your bank account automatically.
Fulfillment
Fulfill orders in Shopify or in our admin portal using our carbon-neutral shipping option or your preferred carrier.
Reports
Gain actionable insight about customer preferences and business opportunities through intuitive, real-time reports.
We give customers the option to return their first order as a way of building trust. Before we started working with The Again Co, we had no way to recover our costs, which are substantial given that all of our products are custom-made. We can now recover our costs by reselling returns through our own resale store. Any brand or retailer that is struggling with what to do with returns should talk to The Again Co.
Get up and running quickly
Work with an onboarding specialist to start reselling returns in days.
Prepare
Every on-boarding starts with a meeting to discuss your goals, review the on-boarding process, and answer your questions. We’ll clearly articulate timelines and responsibilities to ensure that everyone is on the same page.
Build
Using the information we collected during our initial meeting, we’ll begin building your pre-loved store. You’ll be invited to review our work, test the customer experience, and provide your feedback at every step of the process.
Launch
Whether you prefer a soft launch or making a big splash, we’ll make sure your pre-loved store is ready when you are. We’ll even support your launch with our own announcements and promotions.
The TACo team has been a great partner. The on-boarding process was straightforward, and we were able to launch more quickly than we expected. They listen to our feedback and quickly incorporate it into the platform. Our collection process can now scale and reach a much broader audience than we could ever before. We’re delighted with the TACo team and the TACo platform.
Frequently Asked Questions
Why should I resell returns?
Reselling returns will earn significantly more than you would get from liquidating them, and it’s more environmentally-friendly than throwing them away. Selling returns is also a great way to attract new customers who are looking for value and sustainable options.
How and when do I get paid?
Your earnings will be automatically transferred to your bank account following the end of each month.
What kind of commitment do I have to make?
None. We work on a month-to-month basis because we believe that trust and accountability are key to building a long-term partnership. If you’re not completely satisfied, you're free to cancel any time without a penalty.
How long does it take to set up a pre-loved store?
Your store can be live in as little as one week. During that time we’ll ask for your feedback and your help in making your store look the way you want. In all, you’ll spend approximately 90 minutes during the on-boarding process.
Can I cross-list my returns in your marketplace?
Yes, absolutely! You may opt into automatically cross-listing your returns in our marketplace, notnot, for no additional charge.
How do I get started?
If you’re ready to start, please contact us. If you still have questions or would like to get a closer look at our platform, please request a demo. Either way, we’ll get back to you right away.