Returns can be more than a cost of doing business
There’s finally an affordable and sustainable way to take the sting out of returns – reselling them.
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Two ways to make returns work for you
Resell returns to recover more of your costs and to expand your reach to a broader demographic of shoppers.
Sell returns as pre-loved
Recover more of your cost by reselling returns yourself instead of liquidating, discarding, or warehousing them indefinitely.
Reach new customers
Reselling returns as pre-loved introduces your brand to shoppers who may not be able to afford to shop new.
A simple, easy-to-use platform
Everything you need to give your customers a great experience and recover more of your returns costs.
On-brand
Align your pre-loved store with your brand – from logo and colors to media and messaging. You can even use your domain.
Efficient
Process every return - from receipt through final disposition – quickly and easily using intuitive workflows.
Integrations
Connect your returns management system to your pre-loved store to automatically import returns for resale.
Payments
We’ll collect payment on your behalf and deposit your earnings to your bank account automatically.
Fulfillment
Fulfill orders in Shopify or in our admin portal using our carbon-neutral shipping option or your preferred carrier.
Reports
Gain actionable insight about customer preferences and business opportunities through intuitive, real-time reports.
We give customers the option to return their first order as a way of building trust. Before we started working with The Again Co, we had no way to recover our costs, which are substantial given that all of our products are custom-made. We can now recover our costs by reselling returns through our own resale store. Any brand or retailer that is struggling with what to do with returns should talk to The Again Co.
Frequently Asked Questions
Why is reselling returns better?
Reselling returns will earn significantly more than you would get from liquidating them, and it’s more environmentally-friendly than throwing them away. Selling returns is also a great way to attract new customers who are looking for good deals and sustainable options.
How and when do I get paid?
Your earnings will be automatically transferred to your bank account following the end of each month.
Do I have to sign a long-term contract?
No. We work on a month-to-month basis because we believe that trust and accountability are key to building lasting partnerships. If you’re not completely satisfied, you're free to cancel any time without a penalty.
How long does it take to set up a store?
Your store can be live in as little as one week. During that time we’ll ask for your feedback and your help personalizing the store to your brand. In all, you’ll spend approximately two hours during the process. Learn more about onboarding.
Can I cross-list my items in your marketplace?
Yes, absolutely! You may opt into cross-listing your items in our returns marketplace, NotNot, at any time.
How do I get started?
We’re glad you asked! If you’re ready to start, please contact us. If you still have questions or would like to get a closer look at our platform, please book a demo. Either way, we’ll get back to you right away.
