This policy explains what information we collect from you, how we use it, and when we may disclose it. Please read it carefully. By accessing our website, you acknowledge that you have been informed of, and consent to, our practices with regard to your personal information.

1. What this policy covers

This policy applies to information that we collect from you when you visit or use our website. It does not apply to the privacy practices of third parties. We are not responsible for the privacy policies of these third parties, and we encourage you to read and understand those privacy policies before using their services.

2. Our data protection officer

Compliance with this policy (and overseeing data security generally) is the responsibility of our Data Protection Officer. If you wish make modifications, deletions, or additions to your personal information, or if you have general concerns about this policy or our data security practices, please contact us at hello@theagain.co.

3. Information we collect

Our servers collect basic non-personal information about your use of our website, including information about the device you are using to access our website, your operating system and browser, your internet service provider, referring and exit pages, and the date and time of your use. We collect this information to better understand how our visitors navigate our website, to improve their experience while visiting our website, and to monitor the security of our website. We use cookies to help us identify and track usage of our website. A cookie is a set of information that a website stores on your computer and that your browser provides to a website each time you return. We use information we collect from cookies to manage and improve our website and your experience visiting our website. For example, we may use cookies to remember your preferences, to protect your data, and to monitor the performance of our website. If you do not wish to have cookies placed on your computer, you may set your browser to refuse cookies before using our website. However, doing so may block your ability to use our website, or cause certain features of our website to not function properly. We also collect certain information that may uniquely identify you, such as your name, phone number, and email address. This information is provided to us when you request a demonstration of our solutions, or otherwise contact us. We do not disclose this information other than as described in this policy.

4. Information we do not collect

We do not knowingly collect sensitive personal information, such as social security numbers, genetic data, health information, or religious information, nor any information from persons under the age of 13. Other countries may have different minimum age limits. If you are below the minimum age for providing consent for data collection in your country, you may not use our website. We do not track your online browsing activity on other online service, and we do not permit third parties to track your activity while visiting our website beyond the basic non-personal information described above.

5. Our basis for processing information

The use of your personal information is necessary to perform the services that you requested from us. For example, we will use your information to answer your questions, schedule a demonstration, or support your use of our services more broadly. We use your personal information for our legitimate interests, such as to improve and promote our products and services, and for administrative, security, fraud prevention and legal purposes. We may rely on your consent to use your personal information for certain direct marketing purposes, such as sending you updates about our services. You may withdraw your consent at any time through the unsubscribe feature provided with each marketing email, or by contacting us at hello@theagain.co.

6. How we use information we collect

We use the information we collect to provide, maintain, protect and improve our website and services, to develop new services, to respond to your requests for information, to contact you to inform you about our services (such as to let you know about changes), to enforce the terms that govern your use of our website and services, and to protect ourselves and our customers. We only disclose personal information to those of our employees and contractors that need to know that information in order to process it on our behalf, and that have agreed not to disclose it to others.

7. When we may share information we collect

We do not share your personal information with any third party except: (a) when we have your permission to do so, (b) when we believe in good faith that we are required to do so by law, (c) to enforce our terms of service (including to detect, prevent or address potential violations, fraud, security or technical issues), (d) to protect the rights, property, or personal safety of our employees, customers or the general public, or (e) as part of a merger, reorganization, financing in which we sell more than a majority of our voting securities, acquisition, or sale of all or substantially all of our business to another company (or steps in contemplation of such transaction). We will not rent or sell personal information to anyone.

8. How we protect information we collect

We take measures that are reasonably necessary to protect against unauthorized access, alteration, disclosure or destruction of personal information. We encrypt transmissions of information using SSL, and we encrypt all data in our databases. We review our information collection, storage and processing practices regularly. Any employee or contractor who has access to personal information is bound by confidentiality obligations, and may be disciplined or terminated if he or she violates those obligations.

9. Accessing and updating your information

If you have provided us with your personal information, you may contact us at hello@theagain.co to request that your information be updated or deleted. We will do so promptly.

10. Information processed on behalf of our customers

We host and process certain types of personal information on behalf of our customers that is collected by our customers about their customers, including names, email addresses, phone numbers, physical addresses, and transaction histories. We use this information to provide our services to our customers. We have no direct relationship with the individuals whose personal data we process on behalf of our customers, but we work with our customers to help them provide notice to these individuals concerning the purpose for which personal information is collected, and to assist our customers in providing these individuals with access to their personal information in order to correct, amend, or delete it. We retain personal information that we process on behalf of our customers for as long as needed to provide our services to those customers. We also retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If our customer requests that we delete this information, we will do so promptly.

11. International transfer of information

Our Services are hosted in the United States, and information we collect will be stored and processed on our servers in the United States in accordance with this policy. Our employees and contractors that process personal information for us may be located in the United States or in other countries outside of your home country. By accessing our website you consent to our transferring your information internationally.

12. What happens in a change of ownership

If the ownership of all or substantially all of our business changes, we may share or transfer your information to the new owner so that we can continue to operate our website. In that case, your information would remain subject to this policy, and the new owner will assume the rights and obligations with respect to your information in accordance with this policy. You expressly consent to our sharing or transferring your information to the new owner in this situation. If required, we will notify the applicable data protection agencies of the transfer in accordance with the notification procedures under applicable data protection laws.

13. Changes to this policy

We may modify this policy occasionally, so you should review this policy regularly. We'll highlight changes on this page for a period of time. Changes will be effective immediately. We will not reduce your rights under this policy without your consent. Your continued use of our website after any change to this policy will constitute your acceptance of such change.