Get to market faster by working with the experts
Count on our team to help you make the best decisions for your business and your customers.
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Quick and easy onboarding
Work one-on-one with an onboarding specialist to launch your off-price store or marketplace in as little as two weeks.
I was initially hesitant about joining due to concerns about the extra time required for onboarding. However, I couldn't have been more pleasantly surprised! The entire process took me about an hour. Swiftly and efficiently, they set up my account with minimal queries.
1. Design
We start every relationship with a one-hour discussion of goals, timelines, and responsibilities. Everyone who will be involved in the project is invited. We’ll use the information we collect to design your program.
2. Build
As we prepare your program, you’ll be invited to provide feedback on our progress, which we’ll incorporate into our work. We’ll also ask for your help with providing assets and installing our Shopify app.
3. Review
When we finish building, we’ll walk through the entire experience together. You’ll also have the opportunity to test everything on your own. We’ll make changes based on your feedback until you're completely satisfied.
4. Launch
The night before the launch, we’ll make sure that everything is ready behind the scenes. We’ll also support your marketing efforts with our own announcements through social media, our blog, and website.
Here whenever your customers need us
From email support to a comprehensive knowledge base, our care team will make sure that your customers' questions are addressed quickly and professionally.
It doesn’t matter what your title is – every member of our team is a member of the customer care team first. It’s up to each and every one of us to make sure that our customers and their customers have an outstanding experience every time they use our software or interact with someone on our team.
Partners for the long-term
We believe in building long-term partnership. That’s why every customer is assigned an account manager whose job it is to make sure they are successful.
We may be innovators when it comes to technology, but we’re old-fashioned when it comes to service. We believe in putting the success of customers first because when our customers are successful, so are we. That's what you can expect when you partner with us.
Knowledgable
Your account manager will be deeply familiar your goals and make recommendations for how to best achieve them.
Accessible
Your account manager will be your primary point of contact who you'll be able to contact by email and phone.
Reviews
Your account manager will host quarterly health checks to review performance and goal-alignment.
Updates
Your account manager will highlights updates to our platform that would be helpful in achieving your goals.
Training
Your account manager will be available to host spot training on new features or for new employees.
Liasion
Your account manager will serve as your liasion between internal teams to address concerns or provide feedback.
