Powering the pre-loved economy™
We help brands attract new customers, grow revenue, and strengthen loyalty through branded pre-loved programs
Offering a pre-loved program attracts shoppers who are looking for sustainable and affordable options, but may not have shopped with you otherwise.
Earn commission from sellers, sell dead stock and dead returns than liquidating them, and enjoy a 2-3x upsell from sellers shopping with store credit.
Customers who are given the option to resell are fiercely loyal. They'll spend 4-7x more during their lifetimes than your average customer!
Our expert team has decades of experience building cloud software.
Our platform is secure, scalable, and available to serve your customers 24/7.
Professional and prompt customer care via chat and email.
Integrated payment processing and payouts powered by PayPal.
Automated label generation, delivery tracking, and insurance.
Built-in seller verification, sales tax collection, and automated 1099s.
Collaborate with our designers to build a program that advances your goals and aligns with your messaging.
Install our Shopify app to automatically keep your pre-loved store in sync with your Shopify store.
We’ll walk through your pre-loved store together to make sure everything is to your liking before we launch.
Build excitement and collect feedback by giving your best customers early access to your pre-loved store.
We’ll make sure your launch goes off without a hitch.
We work on commission, not on subscription. That means that we only get paid when you get paid.
We prefer relationships over contracts. If you're not satisfied with our service, you're free to cancel any time.
We introduce new features and improvements regularly. When we do, you’ll automatically get those updates for free.
Hello, we're Again Recommerce, Inc., otherwise known as The Again Co. We own and operate this website, which
we are providing for your personal and noncommercial use. By using this website, you agree to these Terms of
Use (“Terms”). If you do not agree to the Terms, do not use this website. We reserve the right to make
changes to these Terms at any time, so please check back from time to time to ensure you are aware of any
changes. These Terms were last updated on April 07, 2022.
Rules of Conduct. While using this website you are required to comply with these Terms and
all applicable laws, rules and regulations. We also expect visitors to this website to respect the rights of
others. Do not use this website to harass, stalk, threaten or otherwise violate the rights of others. Do not
disrupt (or attempt to disrupt) the operation of this website.
Intellectual Property. This website and its contents, including all trademarks, service
marks, software code, and graphical elements, are our sole property unless otherwise expressly noted and are
protected by copyright, trademark, patent, and other proprietary rights and laws. This website may also
contain various third-party names, trademarks, and service marks that are the property of their respective
owners. Subject to these Terms, you are granted a personal, non-exclusive, non-transferable and revocable
license to use this website solely for your own personal, non-commercial purposes and solely in accordance
with these Terms.
This license is terminable at any time, and does not grant you any additional rights with respect to this
website or its contents. We reserve all other rights. You may not modify, alter or change any content found
on this website, or distribute, publish, transmit, reuse, re-post, reverse engineer, or disassemble such
content or any portion thereof, including, without limitation, the text, images, audio and video. Your use
of any content on our website, except as provided in these Terms, without our written permission of is
strictly prohibited.
Submissions. We welcome your feedback and suggestions, and we provide a variety of ways for
you to submit your feedback and suggests through this website. These types of submissions will be
collectively referred to as “Submissions.” You grant us a worldwide, non-exclusive, transferable,
royalty-free, perpetual, irrevocable right and license with respect to all Submissions. We can use this
license with no compensation to you. The license allows us: (a) to use, reproduce, distribute, adapt
(including without limitation edit, modify, translate, and reformat), derive, transmit, display and perform,
publicly or otherwise, any Submission (including without limitation your voice, image or likeness as
embodied in such Submission), in any media now known or hereafter developed, for our business purposes, and
(b) to sublicense the foregoing rights to the maximum extent permitted by applicable law. The foregoing
licenses shall survive termination of these Terms for any reason.
For each Submission, you represent and warrant that you have all rights necessary to grant these licenses
(including, without limitation, rights in any musical compositions and/or sound recordings and/or images
embodied or embedded in any Submission), and that such Submission, and your provision or creation thereof
through this website, complies with all applicable laws, rules and regulations and does not infringe or
otherwise violate the copyright, trademark, trade secret, privacy or other intellectual property or other
rights of any third party. You further irrevocably waive any “moral rights” or other rights with respect to
attribution of authorship or integrity of materials regarding each Submission that you may have under any
applicable law under any legal theory.
Data Protection. We maintain safeguards intended to protect the integrity and security of
this website. However, we cannot guarantee that this website will be secure, that its content will be
complete or correct, or that access to this website will remain uninterrupted. Any personal information that
you submit through our website is governed by our privacy policy.
Please do not submit any sensitive personal information through our website. Any other information that you
submit through our website will be treated as non-confidential and non-proprietary. Submissions will be
treated as non-confidential and non-proprietary. This website contains links to third-party websites. We
have no control over these third-party websites, nor do we endorse their content, products or services. We
are not responsible for the availability, accuracy, or security of these third-party websites.
Termination. We may terminate your access to this website at our sole discretion, at any
time, and without prior notice. We may immediately deactivate or delete all related information and
files.
Indemnification You agree to defend, indemnify and hold harmless us, and our directors,
officers, employees, affiliates, shareholders, licensors, and representatives, from and against all claims,
losses, costs and expenses (including, without limitation, reasonable attorneys’ fees) arising out of (a)
your use of, or activities in connection with, this website, (b) any violation of these Terms by you; and
(c) any allegation that any Submissions you make submit through or in connection with this website infringes
or otherwise violates the copyright, trademark, trade secret, privacy or other intellectual property or
other rights of any third party.
Disclaimer and Limitation of LiabilityTHIS WEBSITE AND ALL OF ITS CONTENTS ARE PROVIDED ON
AN 'AS IS' BASIS WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY. YOU AGREE THAT
YOU MUST EVALUATE, AND THAT YOU BEAR, ALL RISKS ASSOCIATED WITH, THE USE OF THIS WEBSITE, INCLUDING WITHOUT
LIMITATION ANY RELIANCE ON THE ACCURACY, COMPLETENESS OR USEFULNESS OF ANY CONTENT AVAILABLE THROUGH OR IN
CONNECTION WITH THIS WEBSITE.
We recognize that some laws provide consumers specific rights and remedies and prohibit waiver of the same.
Except with respect to such laws, you waive all damages under any cause of action other than actual damage
for out-of-pocket loss, including nominal damages, liquidated damages, statutory damages, consequential
damages, presumed damages, as well as the imposition of costs and attorney’s fees.
Miscellaneous. These Terms and your use of this website are governed by the laws of the
State of California, without regard to its choice of law provisions. You agree that any disputes shall be
heard exclusively in Santa Clara County, California, unless otherwise agreed to by both of us in writing.
You consent to jurisdiction in the State of California for all purposes. Notices to you may be made via
posting to this website, by email, or by regular mail, in our sole discretion. Notices to us should be made
to hello@theagain.co. You agree that a printed version of these Terms and of any notice given in electronic
form, including by posting to this website, shall be admissible in judicial or administrative proceedings
based upon or relating to these Terms. We will not be responsible for any failure to fulfill any obligation
due to any cause beyond our control. If you have a question or complaint regarding this website, please send
an e-mail to hello@theagain.co. Please note that e-mail communications will not necessarily be secure, so
you should not include credit card information or other sensitive information in your e-mail correspondence
with us. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services
of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834,
or by telephone at (916) 445-1254 or (800) 952-5210. For information on how to report a claim of copyright
infringement under The Digital Millennium Copyright Act of 1998 (the “DMCA”), please contact us at
hello@theagain.co.
This policy explains what information we collect from you, how we use it, and when we may disclose it.
Please read it carefully. By accessing our website, you acknowledge that you have been informed of, and
consent to, our practices with regard to your personal information.
What this policy covers. This policy applies to information that we collect from you when
you visit or use our website. It does not apply to the privacy practices of third parties. We are not
responsible for the privacy policies of these third parties, and we encourage you to read and understand
those privacy policies before using their services.
Our data protection officer. Compliance with this policy (and overseeing data security
generally) is the responsibility of our Data Protection Officer. If you wish make modifications, deletions,
or additions to your personal information, or if you have general concerns about this policy or our data
security practices, please contact us at hello@theagain.co.
Information we collect. Our servers collect basic non-personal information about your use
of our website, including information about the device you are using to access our website, your operating
system and browser, your internet service provider, referring and exit pages, and the date and time of your
use. We collect this information to better understand how our visitors navigate our website, to improve
their experience while visiting our website, and to monitor the security of our website.
We use cookies to help us identify and track usage of our website. A cookie is a set of information that a
website stores on your computer and that your browser provides to a website each time you return. We use
information we collect from cookies to manage and improve our website and your experience visiting our
website. For example, we may use cookies to remember your preferences, to protect your data, and to monitor
the performance of our website. If you do not wish to have cookies placed on your computer, you may set your
browser to refuse cookies before using our website. However, doing so may block your ability to use our
website, or cause certain features of our website to not function properly.
We also collect certain information that may uniquely identify you, such as your name, phone number, and
email address. This information is provided to us when you request a demonstration of our solutions, or
otherwise contact us. We do not disclose this information other than as described in this
policy.
Information we do not collect. We do not knowingly collect sensitive personal information,
such as social security numbers, genetic data, health information, or religious information, nor any
information from persons under the age of 13. Other countries may have different minimum age limits. If you
are below the minimum age for providing consent for data collection in your country, you may not use our
website. We do not track your online browsing activity on other online service, and we do not permit third
parties to track your activity while visiting our website beyond the basic non-personal information
described above.
Our basis for processing information. The use of your personal information is necessary to
perform the services that you requested from us. For example, we will use your information to answer your
questions, schedule a demonstration, or support your use of our services more broadly. We use your personal
information for our legitimate interests, such as to improve and promote our products and services, and for
administrative, security, fraud prevention and legal purposes. We may rely on your consent to use your
personal information for certain direct marketing purposes, such as sending you updates about our services.
You may withdraw your consent at any time through the unsubscribe feature provided with each marketing
email, or by contacting us at hello@theagain.co.
How we use information we collect. We use the information we collect to provide, maintain,
protect and improve our website and services, to develop new services, to respond to your requests for
information, to contact you to inform you about our services (such as to let you know about changes), to
enforce the terms that govern your use of our website and services, and to protect ourselves and our
customers. We only disclose personal information to those of our employees and contractors that need to know
that information in order to process it on our behalf, and that have agreed not to disclose it to
others.
When we may share information we collect. We do not share your personal information with
any third party except: (a) when we have your permission to do so, (b) when we believe in good faith that we
are required to do so by law, (c) to enforce our terms of service (including to detect, prevent or address
potential violations, fraud, security or technical issues), (d) to protect the rights, property, or personal
safety of our employees, customers or the general public, or (e) as part of a merger, reorganization,
financing in which we sell more than a majority of our voting securities, acquisition, or sale of all or
substantially all of our business to another company (or steps in contemplation of such transaction). We
will not rent or sell personal information to anyone.
How we protect information we collect. We take measures that are reasonably necessary to
protect against unauthorized access, alteration, disclosure or destruction of personal information. We
encrypt transmissions of information using SSL, and we encrypt all data in our databases. We review our
information collection, storage and processing practices regularly. Any employee or contractor who has
access to personal information is bound by confidentiality obligations, and may be disciplined or terminated
if he or she violates those obligations.
Accessing and updating your information. If you have provided us with your personal
information, you may contact us at privacy@theagain.co to request that your information be updated or
deleted. We will do so promptly.
Information processed on behalf of our customers. We host and process certain types of
personal information on behalf of our customers that is collected by our customers about their customers,
including names, email addresses, phone numbers, physical addresses, and transaction histories. We use this
information to provide our services to our customers. We have no direct relationship with the individuals
whose personal data we process on behalf of our customers, but we work with our customers to help them
provide notice to these individuals concerning the purpose for which personal information is collected, and
to assist our customers in providing these individuals with access to their personal information in order to
correct, amend, or delete it. We retain personal information that we process on behalf of our customers for
as long as needed to provide our services to those customers. We also retain and use this personal
information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
If our customer requests that we delete this information, we will do so promptly.
International transfer of information. Our Services are hosted in the United States, and
information we collect will be stored and processed on our servers in the United States in accordance with
this policy. Our employees and contractors that process personal information for us may be located in the
United States or in other countries outside of your home country. By accessing our website you consent to
our transferring your information internationally.
What happens in a change of ownership. If the ownership of all or substantially all of our
business changes, we may share or transfer your information to the new owner so that we can continue to
operate our website. In that case, your information would remain subject to this policy, and the new owner
will assume the rights and obligations with respect to your information in accordance with this policy. You
expressly consent to our sharing or transferring your information to the new owner in this situation. If
required, we will notify the applicable data protection agencies of the transfer in accordance with the
notification procedures under applicable data protection laws.
Policy changes. We may modify this policy occasionally, so you should review this policy
regularly. We'll highlight changes on this page for a period of time. Changes will be effective immediately.
We will not reduce your rights under this policy without your consent. Your continued use of our website
after any change to this policy will constitute your acceptance of such change.